Pre-reg places

May 13th, 2013

I’ve been told many times before that I’m mad. I think that today I may have proved it.
I had a qualified technician offer to work for me for free for one year. And I turned them down.

As you may have guessed from the title of this post the person concerned had qualified as a technician and then studied pharmacy as a mature student. I have written previously that there would seem to be a shortage of pre-reg places and about how the intern year looks like becoming an unpaid one. Well it may not be official but it now looks like that this is the case.

The reasons in the previous post still hold but there seems to be more to it now. Firstly there is the added time paperwork involved on the tutors part. Also there is the added expense for the tutor of a days locum while they attend the tutor course. And for future years it now looks like the year will be split into at least two separate periods which in turn will be even more disruptive for the pharmacy.

While there many be other pharmacists out there who would merrily take on an intern for no pay I couldn’t do it in all conscience.

Aprils Article in IP

May 2nd, 2013

Here it is.

The Life Of Reilly

April 24th, 2013

I picked this up via a cousin on facebook

It would be funny if it wasn’t true.

Another pharmacy blog

April 19th, 2013

Hi picked up this one via facebook

You can read it yourself but I copy the first post that i read here.

The troubled life of a community pharmacist: Emergency Supplies
I’ve spoken a little bit about the sort of conditions I’ve come across in the community pharmacy setting. Today I want to talk about one specific issue which affects community pharmacists time and time again: the emergency supply.

Having worked for many years in community, I have definitely experienced a large amount of anti-pharmacist opinion. I can understand where it comes from: it’s a very weird setting for a professional service, in a shop. Patients tend to build up a relationship with their GP, and the very setting of a surgery, with its closed-off rooms and offices free from distractions lends itself more to a professional image. There’s a public perception that because pharmacist work in a shop, they’re less important, less professional. This is a real shame, and often not the case. I suspect that many members of the public don’t even realize that pharmacy is considered a profession: anecdotally I know of occasions where people with no qualifications have applied for pharmacist jobs and have been surprised to learn that you actually need a 4 year masters degree plus one year pre-registration training. It’s a great shame that, in the eyes of many members of the public, we are nothing but glorified checkout operators. People are used to a “The Customer Is Always Right” attitude, but unfortunately in pharmacy, which is governed by specific laws that make it different from other retail situations, this isn’t always the case.

It seems to me that this often leads to an assumption that where things go wrong with medicines supply, it’s always the pharmacist’s fault. We are the faces across the counter from you telling you that for whatever reason, you can’t have your medicines. We are therefore the obvious target for the complaints, the “well if I die its all your fault!” statements which we hear regularly. But is this fair?

Let’s imagine its a Saturday morning. You go to your local pharmacy to pick up your repeat prescription which the pharmacy picks up from your surgery for you, and its not there. Lets consider what might have gone wrong here:

1. The pharmacy has picked up the prescription and lost it. Rare, but it does happen. Most pharmacies/ surgeries will have records of what’s been picked up though so its usually easy to find out if it is in the pharmacy or not. In this case, its fairly obvious that the pharmacy is at fault. The solution to this is also pretty obvious: you hunt high and low around the pharmacy until you find it.

2. The prescription is still at the surgery. Either it’s been put in the wrong box for collection (a really easy mistake to make, used to happen at the surgery local to my pharmacy loads) or it hasn’t been issued in time for the weekend. It might be that there is a query on the prescription or similar, so it hasn’t been issued for a reason. However, its Saturday morning and the surgery is closed, so there is no way for the pharmacist to know why the prescription hasn’t arrived in the pharmacy, only that it isn’t there. In this case, it would be the surgery who is at fault as they’ve failed to ensure the patient’s prescription arrives at the pharmacy ready for them to pick up.

3. The patient hasn’t ordered the prescription in time for it to be ready for the Friday evening collection. Most surgeries will take 48 hours or so to process a prescription, and depending on the pharmacy you might have to add another 24 hours on to make sure it’s dispensed. If the patient hasn’t ordered their prescription on time, there’s a good likelihood that it wont be ready at the surgery for the pharmacy to pick up.

Now don’t get me wrong, option 1 definitely does happen, but in my experience the vast majority of cases are because of options 2 or 3. The pharmacy often doesn’t know whether to expect a prescription for a particular person, so without telepathy is unable to do anything about it when the surgery is still open, on sometimes a prescription hasn’t been issued because a patient is overdue a review, or there’s been a change in their therapy, or just because of a genuine mistake.

With some patients none of this matters. It doesn’t matter how much you explain to the patient that it still seems to be at the surgery, or that if they’ve ordered their prescription on Thursday and it takes 48 working hours for the surgery to process it, in their eyes you’re still the one to blame. It’s common to have patients shout at you that if they die because they haven’t gotten their medicines, it’ll still all be your fault. There are a combination of reasons for this: a mistrust of pharmacists, a belief that GPs can do no wrong so it *must* be your fault, distress that a patient will be without their medicines, and most of all the fact that you’re there stood in front of them in a retail setting, so they vent. This might sound a bit over the top but it really does happen all the time. I’ve been shouted at, sworn at, and and had things thrown at me over the counter on an alarmingly regular basis in these kind of situations. And because I’m a professional, and I believe in good customer service, I stand there and respond politely, and do my best to try to resolve the situation, whilst all the time I’m thinking “hang on a second here, this isn’t actually my fault, yet I’m the one getting shouted at.”

So anyway, back to our Saturday morning situation. You’ve ran out of your meds and the prescription isn’t there for whatever reason. So what can the pharmacist do about it? Well, there is provision for pharmacists to provide an emergency supply of a prescription only medicine to cover just such scenarios. This involves us essentially selling a prescription only medicine without a prescription. It’s legal, provided we are able to justify the sale in accordance with the law. It’s worth remembering that the worst case scenario for a pharmacist is that you can be done for manslaughter, so every pharmacist sort of learns to constantly think to ourselves “will this harm the patient?” and “Could I justify this in court?” So there are a couple of things that the pharmacist will be considering in the case described:

1. It must be an emergency situation: so it needs to be a situation where harm would be caused if the drugs were missed. The definition of this might vary from pharmacist to pharmacist: some might not supply an emergency supply of the contraceptive pill for example, because there’s a perfectly suitable alternative available in the guise of condoms. That’s fine, and its at their discretion. I tend not to do emergency supplies for statins, because missing a couple of days of a statin is highly unlikely to cause such an enormous raise in cholesterol levels that the patient has a heart attack. However a patient missing a few days of an anti-epileptic medication can mean that they get rebound seizures, which could go on to have a huge impact on their lives.

2. The patient can’t obtain a prescription within a reasonable time: If the surgery is open, then we really shouldn’t be doing emergency supplies. It’s worth noting that “reasonable” does not always mean convenient to the patient, but we would be unable to justify an emergency supply if a prescription can be obtained in a reasonable timeframe. If a surgery is closed for the weekend, this is exactly the sort of situation an emergency supply is handy for, but do remember that there is always out of hours doctors or hospitals that could potentially supply a prescription.

3. The pharmacist needs to be pretty sure that it is a patient’s regular medication. This is fine if you’re a regular at that pharmacy, but can be terrifying if you don’t know what the patient is on. I’ve had patients asked for their “epilepsy tablets, you know the ones that are purple” or “the blue blood pressure tablets” or something suitably vague. If I gave the wrong thing, and the patient was harmed, it would be me in the dock and me who would never be able to live with the guilt.

4. How much should we supply? The guidance used to state a maximum of three days supply in most cases. That’s usually more than enough to wait until the surgery reopens to sort out an emergency prescription. This has now been changed to a maximum of 30 days, but it is important to realize why this guidance was changed. It was increased pre-emptively a few years ago when we were waiting for the bird flu pandemic to hit. The theory was that surgeries might have been overwhelmed or closed (due to the fact that everyone was dead from the flu!) so this would allow pharmacists to have some more leeway to provide medicines in that very specialized scenario. It’s therefore difficult to routinely justify giving out 30 days supply when in most cases a prescription could reasonably (even if not conveniently) be obtained within a few days.

5. Pharmacists are able to charge for emergency supplies. If nothing else, it’s a right faff to do, and it can take a while to dispense. But from a business perspective, if we didn’t charge we’re giving away medicines for free with no guarantee of reimbursement. Think about it: you wouldn’t expect that from any other retail situation. You wouldn’t expect Tesco to just give you your weekly shop for free if you offer to pay for it later on in the week. Most places will be happy to reimburse the charge on presentation of a prescription, so its usually not too onerous. Again, its at the discretion of the pharmacist whether or not to charge. I remember a particularly aggressive patient who was very upset about how urgently he needed his cream for his skin condition that he hadn’t gotten round to ordering. “It’ll be YOUR fault when my skin flares up!” he was saying. “YOUR FAULT! I need it URGENTLY!”. I explained that I would do an emergency supply for him so he wouldn’t be without his cream. For some reason I can’t quite fathom, he decided his skin wasn’t actually that bad when he found out it would cost him over £65 for the cream. “Oh, it doesn’t matter, it ummm, it feels a bit better now” he said, and shambled off.

There are other laws and considerations that also need to be taken into account. but here’s my overall point: The next time something goes wrong with your medicine supply, consider the fact that your pharmacist will and should do everything they can to help you, but they are bound by law and guidance and they need to be able to justify their supply. Sometimes, just sometimes, its not all their fault, and whilst I understand that pharmacists are visible and at the end of the line, so they might seem like the appropriate people to shout at, that isn’t always the case. Pharmacies should have robust measures in place to ensure continuity of supply: not feeding back to the surgery if there is a recurring issue with their measures means they don’t know to strengthen them. It sounds petty, but having to constantly hear customers who you do your best for assuming that something is your fault is wearing. It chips away at your professional pride and I know there have been times when I think “seriously, why do I bother?”.

Pharmacists have feelings too. Some of them, anyway. Something as small as just saying “I know its not your fault but…” can be enough to make your day.

Hxxx

Update: I am sorry if this post sounds a bit whingy. However I do think that there is a tradition in pharmacy (and probably many other areas of health care) of just sucking it up, and keeping quiet. I think its useful to explain the kind of thought processes we go through so people can understand the often difficult position we are in.

And Another Update: Guys, I’m bowled over by you lot. This post has started a bit of a discussion on twitter which shows just how proactive we pharmacists can be once we start talking. There is talk of organising a pilot to see about reporting emergency supplies as systems failures to highlight where the problems lie and attempt to resolve them. This just proves to me that there are some really brilliant pharmacists out there, and that given the time, resources, and opportunities to be proactive, we can really make a difference. Do get in touch if you have any ideas or thoughts- leave a comment, email me, or tweet me @SparkleWildfire

I couldn’t agree more.

Is there a future for small independent pharmacy?

March 8th, 2013

A little tale. The names have been changed to protect the guilty and innocent alike.

A few week-ends ago myself and my good wife decided to take some time out and avail of one of the many cut price weekend breaks that fill my Inbox every day. It had to be a cut price week end as I’m a poor small independent pharmacist and that’s all I can afford.

As we drove to our destination we took a break for a cup of tea and a bun. We stopped in what used to be a two horse town before the recession but now is down to one horse and even that looks like it is on the way to the nearest burger factory. We walked the main drag of this town in search of sustenance and being in the trade I noticed the pharmacies that were located there. We saw five pharmacies, two owned by an Irish chain and three independents. This was a Friday about 12 noon. These were all of a similar size and laid out so that just by passing you could see all of the interior.
Being the nosey git that I am I made note of the customers. One had 3 customers, one had two and the third had one. Two were empty apart from staff. Which was which? The empty ones were the chains. The one and two customer pharmacies looked standard enough. The busiest was smaller than my pharmacy. There was one customer at the cosmetics counter, one at the OTC counter and a third one talking to the pharmacist. The pharmacist was a man after my own heart, no tie, cardigan and looking totally at ease.

So as the recession bites and this town losses it’s one horse who’ll survive? My money is on the independents.

As the weekend progressed I continued my observations of retail. The town we stayed in is in real trouble retail wise. Not only the pharmacies but the town center most of the retail businesses were near deserted. This was a Friday afternoon and a Saturday. I cannot feel that this is the situation nationwide in relation to retail. Lets hope that we are all still here when the troika are finished with us.

The conspiracy theorist in me says that the troika are looking to destroy Irish business to allow German, French and British multinationals to come in here cheap and complete the commercial take over that has already started. Don’t say that you haven’t been warned.

Could this be Ireland in a few years?

February 28th, 2013

Shamelessly taken from another site.

Ireland are already facing a similar situation with some medicines here in Ireland although none of the pharma companies would admit it. Sometimes cheap medicines can be too cheap. We have a situation now where much more expensive unlicensed versions of medicines are being paid for by the HSE because the licensed original products are not available in this country.

From yesterdays Guardian

Panic in Greek Pharmacies

Greece is facing a serious shortage of medicines amid claims that pharmaceutical multinationals have halted shipments to the country because of the economic crisis and concerns that the drugs will be exported by middlemen because prices are higher in other European countries.

Hundreds of drugs are in short supply and the situation is getting worse, according to the Greek drug regulator. The government has drawn up a list of more than 50 pharmaceutical companies it accuses of halting or planning to halt supplies because of low prices in the country.

More than 200 medicinal products are affected, including treatments for arthritis, hepatitis C and hypertension, cholesterol-lowering agents, antipsychotics, antibiotics, anaesthetics and immunomodulators used to treat bowel disease.

Separately, it was announced on Tuesday that the Swiss Red Cross was slashing its supply of donor blood to Greece because it had not paid its bills on time.

Chemists in Athens describe chaotic scenes with desperate customers going from pharmacy to pharmacy to look for prescription drugs that hospitals could no longer dispense.

The government list includes some of the world’s leading pharmaceutical companies, such as Pfizer, Roche, Sanofi, GlaxoSmithKline and AstraZeneca. Pfizer, Roche and Sanofi all said a few products had been withheld. GSK and AstraZeneca denied the claims.

“Companies are ceasing these supplies because Greece is not profitable for them and they are worried that their products will be exported by traders to other richer countries through parallel trade as Greece has the lowest medicine prices in Europe,” said Professor Yannis Tountas, the president of the Greek drug regulator, the National Organisation for Medicines.

The regulator has investigated 13 pharmaceutical companies that have reduced supplies and has handed the names of eight to the ministry of health so they can be fined. Tountas did not disclose the names of the companies, saying this was the responsibility of the ministry of health, but added that they were “big multinational companies”.

The body representing pharmacists, the Panhellenic Pharmaceutical Association, confirmed the shortages. “I would say supplies are down by 90%,” said Dimitris Karageorgiou, its secretary general. “The companies are ensuring that they come in dribs and drabs to avoid prosecution. Everyone is really frightened. Customers tell me they are afraid [about] losing access to medication altogether.” He said many also worried insurance coverage would dry up.

“Around 300 drugs are in very short supply and they include innovative drugs, medications for cancer patients and people suffering from clinical depression,” said Karageorgiou. “It’s a disgrace. The government is panic-stricken and the multinationals only think about themselves and the issue of parallel trade because wholesalers can legally sell them to other European nations at a higher price.”

The Hellenic Association of Pharmaceutical Companies said the picture was more nuanced. Its president, Frouzis Konstantinos, said there were “probably a very few companies” that were not supplying the Greek market, and only for very specific products — “the reasons being a combination of Greece’s low medicine prices and unpaid debt by the state”, he said.

In Athens and Thessaloniki, Greece’s second city, chemists say they are often overwhelmed by people desperately trying to find life-saving drugs. Oscillating between fury and despair, the customers beseech pharmacists to hand over medications that they frequently do not have in stock.

“Lines will form in the early morning or late at night when you’re on duty,” said Karageorgiou, who is based in Thessaloniki. “And when the drugs aren’t available, which is often the case, people get very aggressive. I’m on duty tonight and know there will be screaming and shouting but in the circumstances I also understand. We have reached a tragic point.”

Greece’s social insurance funds and hospitals owe pharmaceutical companies about €1.9bn (£1.6bn), a debt going back to 2011, with companies expecting payments of €500m this month.

Some companies admitted they were not supplying some medicines. According to the government list, Pfizer had not supplied or would not be supplying 16 medicines. A company spokesperson disagreed with the total but confirmed four medicines had been withdrawn “because alternatives were available and because of the parallel trade [reselling] situation in the country”. The products are the two leukaemia treatments Zavedos and Aracytin, which were withdrawn last year, and the analgesic Neurontin and the epilepsy therapy Epanutin, which were withdrawn last month.

Roche stressed it had not halted supplies of medicines to Greece, but said it had withheld supplies to public hospitals that owed the company €200m. Daniel Grotsky, a spokesman, said: “We are insisting that they [the public hospitals] fulfil their contracts and this is something we do in any country … We are withholding [medicines] until they meet their obligations.”

Roche could not say how many hospitals were affected but said it was still supplying public hospitals with “critical medicines”, which included treatments for HIV and transplantation. Grotsky said patients could still get their medicines through pharmacies.

Angeliki Angeli, spokeswoman for Sanofi Greece, said it was supplying public hospitals with medicines considered life-saving, unique or irreplaceable. “Non-unique products are supplied based on hospitals’ outstanding obligations and overdue status,” she said. Non-unique products are medicines for which either a generic exists or a therapeutic alternative option is recommended by treatment guidelines.

She said most Sanofi medicines on the government list remained available on the market with the “exception of a couple of dosages/forms where alternatives exist”.

GSK Greece said it had never halted the supply of any product in the Greek market. “This is a joint decision taken not only at local level but also at corporate level. Equally, GSK has maintained the uninterrupted supply [to] Greek public hospitals with all its products irrespective of the accumulated debts,” the company said.

Vanessa Rhodes, of AstraZeneca, said the company had not halted the supply of any of its medicines to Greece. “Our priority is to ensure patients have access to the medicines they need. Furthermore, we have an emergency ‘direct–to-pharmacy’ supply system in place should pharmacies find themselves out of stock of any of our products.”

Zeta Chatziantoniou, of Boehringer Ingelheim in Greece, stressed it “has not halted any of its medicine supplies in Greece in the retail sector and in the public sector”. Novartis said it was not halting supplies to Greece.

The pharmaceutical industry says many shortages are because of products being exported through parallel trade, and has urged the government to address set drug prices. Under EU trade rules, the free movement of goods is allowed. So for example, while a pharmaceutical company may sell a medicine to a wholesaler or pharmacist in Greece, the wholesaler or pharmacist can sell these medicines on to wholesalers in other countries. Parallel traders do this to make money on the price differences between countries.

“The government needs to correct these wrong prices to avoid a surge of exportation. Greece’s drug prices are 20% or more lower than the lowest prices in Europe,” said Konstantinos, who is also the general manager of Novartis in Greece.

The industry wants the health ministry to bring in a new pricing system so that Greece uses a basket of eurozone countries to calculate prices. At present, medicines are priced at below the average of the three lowest prices in 22 EU countries.

The regulator has introduced export bans for nearly 60 medicines to try to tackle the problem and is looking at 300 more products. It is also investigating 10 wholesalers and 260 pharmacists who it believes have broken the export ban. The ministry of health will decide any punishment, which is likely to be fines ranging from €2,000 to €20,000, said Tountas.

This month will be crucial as Greek officials and Greece’s creditors – the European commission, the International Monetary Fund and the European Central Bank – must agree the 2013 public pharmaceutical budget, which has fallen in recent years. More cuts would put patients at a “critical level”, said Tountas, who will be one of the key players at the negotiating table. The budget was €3.7bn in 2011 and fell to €2.44bn last year. Tountas is concerned creditors may cut it to €2bn for 2013.

A bit of light reading

February 27th, 2013

I’ve just finished reading “Pills, Thrills & Methadone Spills” It’s a long way off Beckett or Joyce but still a good laugh nonetheless.
Only somebody working in pharmacy will understand why you will laugh so much.

Febraury’s Article in IP

February 27th, 2013

Here it is.

You can download the full issue of Irish Pharmacist here.

Two great blog pieces

January 30th, 2013

I read two great blog pieces today.

The first looks at food intolerance tests and how they are just bunkum and may do more harm than good.

The second is a lovely thoughtful piece by Jim Plagakis looking back and realising that there is more to life than just making money.

A follow on to January’s Article

January 24th, 2013

Just to follow up on January’s Article and my previous review of “Prisoners of Comfort” is this post by Jim Plagakis in his blog. Don’t say that you haven’t been warned,